Everything you need to know about ordering glasses, insurance, shipping, and returns at Masters Optical.
1. Glasses and Frames
What is the difference between sunglasses and "frames-only" products?
Our sunglasses come with lenses pre-installed—the specific lens type (e.g., polarized, gradient, bifocal, or UV-protective) depends on the style. "Frames-only" products (listed under the "Frames" category) are frames sold without lenses. You can take them to any optical shop or lab to have prescription or non-prescription lenses fitted. "Frames-only" products are clearly marked on their respective product pages.
2. How do I choose the right frame size?
Each product page includes a size chart listing lens width and recommended face shapes:
- S (Small): Lens width 40–50 mm — Suitable for narrow or small faces
- M (Medium): Lens width 49–56 mm — Suitable for most standard face shapes
- L (Large): Lens width 54–62 mm — Designed for wide or large faces
If you are between sizes, we recommend choosing the larger size for a more comfortable fit. You can also visit our Los Angeles store to try them on for free.
3. Are your frames unisex?
Many of our frames feature unisex designs. Products designed specifically for women are clearly marked (e.g., "Women's Fashion Gradient Lens Sunglasses"). If a product does not specify a gender, it is considered a unisex style.
4. What materials are the frames made of?
Frame materials vary by product; specific details are listed in the "Specifications" section of each product page. Common materials include:
- Acetate — A durable, lightweight plastic with a premium feel (e.g., tortoiseshell frames)
- Metal — A slender, lightweight, and corrosion-resistant structure
- Polycarbonate — An impact-resistant plastic, suitable for sports or active lifestyles
All materials used comply with FDA (U.S. Food and Drug Administration) regulations for eyewear.
5. Prescription Eyewear Orders
How do I submit my prescription? When placing an order for prescription eyewear, you will need to enter the following information provided by an eye care professional:
- Sphere (SPH) — Measures the degree of nearsightedness or farsightedness
- Cylinder (CYL) — Measures the degree of astigmatism correction
- Axis — The orientation of astigmatism correction (0–180°)
- Add Power — Additional magnification for reading (applicable to bifocal/progressive lenses)
- Pupillary Distance (PD) — The distance between the centers of your pupils
- Segment Height — A parameter required for progressive or bifocal lenses
You may also email your prescription, along with your order number, to info@mastersoptical.com. Please double-check all values carefully before submission. We are not responsible for orders resulting from incorrect prescription data.
6. Is a valid prescription required when ordering?
A valid prescription is required for all prescription eyewear orders. Non-prescription sunglasses and frame-only purchases do not require a prescription. If you do not have an up-to-date prescription, we recommend consulting an eye care professional for an examination before placing your order.
7. What types of lenses do you offer?
Depending on the specific product, we offer the following lenses:
- Single-vision lenses — for correcting distance vision or close-up reading
- Bifocal lenses — combining zones for distance and near vision
- Progressive lenses — providing a seamless transition between distance, intermediate, and near vision
- Blue light-blocking lenses — filtering out harmful blue light from screens
- Anti-scratch coating — enhancing lens durability
- Anti-reflective coating — reducing glare from screens and headlights
- UV protection — blocking 100% of harmful UVA and UVB rays
Specific lens options are listed on the product page during the ordering process.
8. Can I still place an order if my prescription has expired?
We recommend using a prescription that is valid (typically within the last 1–2 years). Expired prescriptions may lead to discomfort or inaccurate vision correction; we are not responsible for any discomfort or vision issues resulting from the use of outdated prescription data. If you have questions about your prescription, we recommend verifying it with an eye care professional before placing an order.
9. Insurance and Payment
Do you accept vision insurance?
Yes, we accept most major vision insurance plans. You can provide your insurance details (insurance company name, member ID, group number) when placing your order, and we will verify your coverage before processing it. Coverage details vary by plan; if your insurance does not cover the full cost, you are responsible for paying the remaining balance.
10. Can I use an HSA or FSA card?
Yes. Prescription eyewear is generally an eligible expense for most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). If your HSA or FSA card supports the Visa or Mastercard network, you can use it at checkout. Please check with your plan administrator to confirm eligibility.
11. What payment methods do you accept?
We accept the following payment methods:
- Visa, Mastercard, American Express, JCB, Diners Club, Maestro
- HSA/FSA cards (Visa/Mastercard networks)
All transactions are processed in US Dollars (USD). Payment is charged in full at the time the order is submitted.
12. Shipping and Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Once processed, standard shipping via UPS typically takes 3–5 business days. You will receive a tracking number via email once your order has shipped.
Is shipping free?
Yes. We offer free UPS Standard shipping on all orders within the United States, with no minimum purchase required. This policy applies to all product types.
Do you offer international shipping?
Currently, we only ship within the United States and do not offer international shipping.
What should I do if the package shows "Delivered" but I haven't received it?
Sometimes carriers mark packages as "Delivered" prematurely. Please allow up to 3 business days for delivery. If the package still has not arrived, please email info@mastersoptical.com with your order number, and we will contact UPS to initiate an investigation.
13. Returns and Refunds
What is the return policy?
You may return most items within 30 business days of delivery. Returned items must be unused, in their original condition, and include all tags and packaging. We offer free return shipping for eligible returns within the US. For full details, please refer to our "Refund and Return Policy."
14. Can eyewear be returned?
Eyewear is considered a custom product and cannot be returned due to personal reasons (such as "change of mind"). However, you may request a full remake or refund in the following cases:
- Defective lenses
- Defective frames
- Errors caused by Masters Optical
We are not responsible for returns resulting from inaccurate prescriptions caused by incorrect vision data provided by you. Please double-check your prescription information before placing an order.
15. How long does a refund take?
We will refund the money to your original payment account within 3 business days of receiving the returned item.
16. Can I exchange my frames for a different style?
Yes. You may exchange your frames for a different style within 30 days of receipt. The price of the new frames must be equal to or higher than that of the original frames. If the new frames cost more, you will need to pay the difference; if they cost less, we will refund the difference. Additionally, we offer free fitting adjustments for any frames purchased from Masters Optical for as long as you own them.
17. Store Location and Contact Information
Can I visit the store in person?
Yes. You are welcome to visit our store in Los Angeles:
Masters Optical
7825 Beverly Blvd #3b
Los Angeles, CA 90036
Business Hours (Pacific Time):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
How can I contact you?
- Email: info@mastersoptical.com
- Response time: Within 24 hours on business days
For order-related inquiries, please include your order number in your message.
18. Do you offer free frame adjustments?
Yes. We offer free fitting adjustments for any frames purchased from Masters Optical for as long as you own them. Services include nose pad adjustments, temple tension adjustments, and frame alignment. You can visit us in person or contact us to arrange for a mail-in adjustment service.
19. Privacy and Legal Terms
How do you protect my personal information?
We take your privacy very seriously. All data is transmitted via SSL/TLS encryption, and payment processing complies with PCI DSS standards. Your prescription data is stored in encrypted form and will never be sold, rented, or shared with third parties for marketing purposes. Please refer to our Privacy Policy for details. I am a California resident. What are my privacy rights? Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the right to access, correct, and delete your personal information, as well as the right to opt out of the sale of your personal information. Masters Optical does not sell your personal information. To exercise your rights, please contact us at info@mastersoptical.com. We will respond within 45 days.
20. Accessibility Statement Page
Title: Accessibility Statement
URL: accessibility
Accessibility Statement
Last Updated: August 28, 2026
Masters Optical is committed to ensuring an accessible digital experience for all visitors, including individuals with disabilities. We strive to provide an inclusive experience across our website and physical stores, and we continuously work to improve accessibility across all platforms.
21. Our Commitment
We believe that everyone should be able to access and easily use our products and services. Our efforts to enhance accessibility include:
- Optimizing website design to support keyboard navigation and screen reader access
- Providing descriptive alternative text (alt text) for product images
- Maintaining sufficient color contrast to ensure readability
- Using a clear, consistent navigation structure throughout the site
- Ensuring form fields are properly labeled for compatibility with assistive technologies
- Providing in-store assistance and accessibility accommodations at our Los Angeles location
22. Standards We Follow
We are committed to complying with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). These guidelines outline how to make web content more accessible to people with disabilities and improve usability for all users. Our website supports the following features:
- Screen reader compatibility: The site is designed to be compatible with major screen readers, including JAWS, NVDA, VoiceOver, and TalkBack.
- Keyboard navigation: All interactive elements can be accessed and operated using only the keyboard.
- Text resizing: Text can be scaled up to 200% of its original size without loss of content or functionality.
- Focus indicators: All interactive elements feature visible focus indicators.
- Skip navigation: A "Skip to main content" link is provided for keyboard users.
23. Known limitations
While we strive for full accessibility, we acknowledge that some parts of the website may not yet fully meet accessibility standards. We are actively working to address the following issues:
- Alternative text descriptions for some older product images may be incomplete—we are continuously updating this content.
- Third-party embedded content (such as payment processing services) may not fully comply with WCAG 2.1 AA standards—we are collaborating with vendors to improve their accessibility.
- PDF documents (if any) may not fully meet accessibility standards—we provide alternative HTML versions whenever possible.