Shipping Policy

At Masters Optical, we prioritize the safe and timely delivery of your eyewear. This shipping policy outlines our order processing, dispatch, and delivery procedures.

1. Order Processing Time

Processing takes 1–3 business days, beginning on the first business day after the order is placed. Orders submitted on weekends or holidays will begin processing on the next business day.

2. Order Cut-off Time

Orders placed before the cut-off time of 2:00 PM (Pacific Time) on a business day will begin processing that same day. Orders placed after the cut-off time will begin processing on the next business day.

3. Delivery Time

Estimated delivery: 3–5 business days after shipment.

4. Shipping Costs

We offer free standard shipping on all orders within the United States. There is no minimum purchase requirement and no hidden fees. Free shipping applies to all order types, including prescription eyewear. Expedited shipping options may be available for some orders; if available, the cost will be displayed at checkout before you complete your purchase.

5. Shipping Areas

We currently ship to the following locations: United States.

6. Shipping Partners

All orders are shipped via UPS. Once your order has been dispatched, you will receive an email containing a tracking number. Order Tracking: www.ups.com/track

UPS Customer Service: 1-800-742-5877

7. Order Tracking

A shipping confirmation email containing your UPS tracking number will be sent to the email address provided at checkout. Please note that it may take up to 24 hours for tracking information to become active after you receive the confirmation email.

If you have not received a tracking number within 5 business days of placing your order, please contact us.

8. Delivery Instructions

If you have specific delivery requests—such as leaving the package at a designated door or handing it to a building manager—you may add these notes during checkout. While Masters Optical cannot guarantee that UPS will follow such third-party delivery instructions, we will make every effort to include them on the shipping label.

9. Damaged or Lost Packages

If your order arrives damaged or fails to arrive within the estimated delivery timeframe:

1. Damaged Package: Please contact us within 24 hours of delivery and provide photos of the damaged packaging and product. We will arrange for a replacement or a refund.

2. Lost Package: If the tracking status shows "Delivered" but you have not received the package, please wait 3 business days, as carriers sometimes mark the status prematurely. If the package still has not arrived, please contact us, and we will initiate an investigation with UPS.

10. Incorrect Shipping Address

Please carefully verify your shipping address before finalizing your order. Masters Optical is not responsible for orders sent to an incorrect address provided by the customer. If you discover an error after placing your order, please contact us immediately; we will do our best to correct the error before the order ships.

If an order is returned due to an incorrect address, we will contact you to arrange reshipment. A reshipping fee may apply.

11. Changes to This Policy

We may update this shipping policy from time to time. The latest version will always be available on this page, with the "Last Updated" date displayed at the top.