Refund and Return Policy

We want you to be completely satisfied with your eyewear purchase. If any issues arise, we are committed to resolving them for you. This policy outlines the return, exchange, and refund processes for different types of products.

1. 30-Day Return Period

- The return period begins on the date of delivery, not the date of purchase.

- Return requests must be submitted within 30 business days of delivery.

- Requests made after 30 days may not be accepted. Please contact us regarding special circumstances; we will evaluate each case individually.

2. How to Process a Return

1. Contact us via phone or email with your order number and the reason for the return.

2. Receive return instructions — we will provide a shipping label and packaging instructions.

3. Ship the item back using the prepaid shipping label we provide.

4. We will process the refund or exchange after receiving and inspecting the returned item.

Return shipping is free for eligible returns within the United States.

3. Refund Processing

Original payment method (credit/debit card)

• Processing time: 3 business days after we receive the return

Store Credit

• Processing time: Issued within 3 business days of receiving the return

Insurance reimbursement

• Processing time: Depends on your insurance provider's processing timeline

- Refunds will be issued to the original payment method used at checkout.

If you used insurance for payment, the portion covered by insurance will be handled separately by your insurance provider. Store credit never expires and can be used for any future purchases.

4. Exchanges

We are happy to exchange your frames or lenses for a different style within 30 days of delivery.

- Frame Exchange — The price of the new frame must be equal to or higher than the original. If the new frame costs more, you will need to pay the difference; if it costs less, we will refund the difference.

- Lens Exchange — Prescription lenses can be remade based on updated specifications. Depending on the reason for the exchange, a remake fee may apply (please refer to the "Prescription Items" table above).

We offer free fitting adjustments for any frames purchased from Masters Optical, for as long as you own the product. Services include:

- Nose pad adjustments

- Temple tension adjustments

- Frame alignment

You can visit our store in person or contact us to arrange for a mail-in adjustment service.

5. Damaged or Defective Products

If your order arrives damaged or defective:

1. Please contact us within 24 hours of delivery.

2. Provide your order number and photos of the damaged area.

3. We will arrange for free pickup and send you a replacement or issue a full refund.

Please do not attempt to repair the damaged glasses yourself, as this may void your eligibility for a return.

6. Prescription Accuracy

Your prescription glasses are made based on the prescription data you provide. Before placing an order, please verify the following information:

- Prescription data (Sphere, Cylinder, Axis, Add)

- Pupillary Distance (PD)

- Segment height (for progressive or bifocal lenses)

Masters Optical is not responsible for returns resulting from incorrect prescription data submitted by the customer. If you are unsure about your prescription details, we recommend having them verified by an eye care professional before placing your order.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

- Products returned after the 30-day return window without prior approval

- Items that have been altered or damaged by the customer, or show clear signs of use beyond simple try-on

- Items with custom engraving or personalized customization

- Accessories that have been opened and used (e.g., lens cleaning kits, sprays, etc.)

- Products purchased during "Final Clearance" sales (clearly marked at the time of purchase)

8. California Consumer Rights

If you are a California resident, you have the following additional rights under California law:

- Right to Return — Under California Civil Code Section 1723, certain items purchased via mail order may be returned for a full refund within 30 days of receipt.

- Right to Repair or Replacement — Under the Song-Beverly Consumer Warranty Act, you may request repair, replacement, or a refund if the product is defective.

- No Restocking Fees — We do not charge restocking fees for any returns.

9. Order Cancellation

- Non-Prescription Orders — Can be cancelled for a full refund at any time prior to shipment.

- Prescription Orders — Can be cancelled for a full refund only if lens production has not yet begun. Once production starts, cancellation is not possible; however, depending on the production stage, we may offer a partial refund or store credit. Please contact us immediately if you wish to cancel an order.

10. Changes to This Policy

We may update this Refund and Return Policy from time to time. The latest version will always be posted on this page, with the "Last Updated" date indicated at the top.