Terms and Conditions

Welcome to Masters Optical. By visiting our store, browsing our website, or placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. About Masters Optical

Masters Optical is a licensed eyewear retailer based in Los Angeles, California. We offer prescription eyewear, non-prescription frames, sunglasses, lenses, and related accessories. All product sales are subject to the terms outlined in this agreement.

2. Eligibility Requirements

By placing an order or creating an account, you confirm that:

- You are at least 13 years of age, or the order is being placed by a parent or legal guardian on behalf of a minor.

- All information provided (including prescription details, shipping address, and payment information) is accurate and complete.

- You are authorized to use the provided payment method.

3. Product Standards and Compliance

FDA Compliance

All prescription lenses sold by Masters Optical comply with U.S. Food and Drug Administration (FDA) regulations regarding ophthalmic lenses.

ANSI Standards

Our frames and lenses meet or exceed American National Standards Institute (ANSI) standards—specifically Z80.3 for non-prescription eyewear and Z80.1 for prescription ophthalmic lenses (including impact resistance requirements).

Lens Warranty

Lens warranties are provided by the lens manufacturer, and specific terms vary by product. Warranties for coatings (anti-scratch, anti-reflective, UV protection) are subject to specific manufacturer terms. Please contact us for warranty details applicable to your lenses.

4. Orders and Pricing

Order Acceptance

All orders are subject to acceptance by Masters Optical. We reserve the right to refuse or cancel orders for any reason, including but not limited to:

- Errors in product or pricing information

- Inability to verify prescription or insurance details

- Suspected fraud or unauthorized activity

- Product unavailability

If we cancel an order after payment has been processed, a full refund will be issued to your original payment method.

Pricing

- All prices are displayed in U.S. Dollars (USD).

- Prices are subject to change without notice. The price at the time of order placement is the final price charged. - Promotional prices are valid only for a specified period and cannot be applied retroactively to previous orders.

- We reserve the right to cancel orders and issue a full refund in the event of pricing errors.

Insurance

- Insurance coverage varies by plan and provider. If using insurance, we will verify your benefits before processing your order.

- Insurance discounts apply only to products and services eligible under your specific plan.

- You are responsible for any balance not covered by insurance.

- Masters Optical is not liable for insurance claim denials, coverage limits, or changes made by the insurance provider.

6. Payment Terms

Payment Methods

We accept:

- American Express

- Diners Club

- Discover

- JCB

- Maestro

- Mastercard

- Visa

All transactions are processed in US Dollars (USD).

Payment Timing

- Full payment is charged at the time the order is placed.

- Insurance co-pays and patient out-of-pocket costs are collected at the time of ordering.

- We do not offer deferred payment or installment plans unless explicitly stated at checkout.

HSA / FSA

Prescription eyewear is generally an eligible expense for most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). If your HSA or FSA card runs on the Visa or Mastercard network, it can be used at checkout. You are responsible for confirming eligibility with your plan administrator.

7. Order Processing and Shipping

Processing time: Orders ship within 1–3 business days.

Shipping

- Free UPS Standard shipping is provided for all orders within the United States.

- Delivery times are calculated from the date of shipment, not the date the order was placed.

- Masters Optical is not responsible for delays caused by the carrier, weather, or factors beyond our control.

Shipping Accuracy

You are responsible for providing an accurate shipping address. We are not liable for non-delivery resulting from an incorrect or incomplete address provided by the customer. If an order is returned due to an incorrect address, a re-shipping fee may apply. 8. Returns and Refunds

Non-Prescription Items

Non-prescription items may be returned within 30 days of delivery, provided they are unused, in their original condition, and have all tags and packaging intact.

Prescription Items

Prescription items are custom-made products and cannot be returned due to personal reasons such as a "change of mind." Orders are not eligible for a full refund if the prescription is incorrect due to inaccurate information provided by the customer. You are eligible for a full remake or refund in the event of lens defects, frame defects, or errors caused by Masters Optical.

Refund Method

Refunds will be issued to your original payment method. Processing will be completed within 3 business days of our receipt of the returned item. Insurance-related refunds will be handled separately by your insurance provider.

For further details, please refer to our full Refund and Return Policy.

9. Warranty and Liability

Frame Warranty

Frames are covered by the manufacturer's warranty against defects in materials and workmanship. Normal wear and tear, accidental damage, and unauthorized modifications are not covered.

Lens Warranty

Lens coatings (anti-scratch, anti-reflective, UV protection) are covered by specific manufacturer warranties. Lens replacements due to changes in prescription are not covered.

Limitation of Liability

To the maximum extent permitted by applicable law:

- Masters Optical's total liability for any claims arising from a purchase shall not exceed the purchase price of the product.

- We are not liable for indirect, incidental, consequential, or punitive damages.

- We are not responsible for personal injury or property damage resulting from glasses failing to meet your expectations due to inaccurate prescriptions, discomfort, or improper use.

- We are not liable for damage caused by third-party shipping carriers.

10. Intellectual Property

All content on the Masters Optical website (including text, images, logos, graphics, and designs) is the property of Masters Optical or its licensors and is protected by U.S. copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Prohibited Conduct

You agree not to:

- Use our website or services for any unlawful purpose.

- Attempt to gain unauthorized access to restricted areas of our systems.

- Provide false, misleading, or fraudulent information in any order or communication.

- Interfere with the proper functioning of our website or systems.

- Resell products purchased from Masters Optical without written authorization.

12. Indemnification

You agree to indemnify, defend, and hold harmless Masters Optical and its owners, employees, and affiliates from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney's fees) arising out of:

- Your violation of these Terms and Conditions.

- Your provision of inaccurate or unauthorized prescription information.

- Your improper use of our products or services.

- Any third-party claims related to information provided by you.

13. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law principles.

Dispute Resolution

Any dispute arising out of or related to these Terms or your use of our services shall first be resolved through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, either party may seek resolution in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.

Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

14. Force Majeure

Masters Optical shall not be liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, or carrier service interruptions.

15. Severability

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

16. Changes to Terms

We may update these Terms and Conditions at any time. Changes become effective immediately upon being posted on our website. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated terms. We recommend that you review this page periodically.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Payment Policy, Shipping Policy, and Refund and Return Policy, constitute the entire agreement between you and Masters Optical regarding your use of our services and supersede any prior or contemporaneous agreements or communications.